Policy

SALON POLICIES

At Star Nails, we strive to provide every client with an exceptional, relaxing experience and beautiful results. To ensure clarity, fairness, and the highest quality of service, please review our salon policies below.

No Refund – Service Correction Only

All services are non-refundable.

Once a service has been completed, we do not offer refunds, credits, or exchanges for any reason, including a change of mind regarding color, shape, length, design, or service choice.

Service Correction Only

Your satisfaction is important to us. If you are unhappy with your service or experience any technical issues (such as chipping, lifting, or bubbling) after your original visit, please contact us immediately.

Correction Appointment

Any approved correction must be scheduled within 7 days of the original service date. Corrections are limited to the original service received and do not include changes to color, shape, length, design, or a different service.

Client Responsibility

Once you leave the salon, the service is considered accepted. Any damage caused by personal activity, lack of proper nail care, or normal wear and tear may require a repair fee.

We encourage clients to speak with their nail technician during the service if any adjustment is needed. Our goal is to make sure you are happy with the final result before your appointment is completed.

Thank you for understanding and supporting our salon policy.